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Security Badge Office Announcement

April 28, 2017


All companies involved in the LAX ON THE MOVE
(the DELTA Airline Relocation Project)

November 18, 2016

LAX Concessions Rebadge 2016

To ensure regulatory compliance, the Los Angeles World Airports has developed a process to rebadge Sterile Identification Card holders.

October 12, 2016

To All Authorized Signers:

The Security Badge Office has noticed that too many applicants – especially those that are renewing their badges – have experienced delays in processing, as their fingerprint results have not been acted upon properly by their Authorized Signers. Please consider the following information, so that your employees may be processed in as timely a manner as possible by the SBO.

Effective July 27, 2015, TSA Security Directive 1542-04-08H required that all SIDA badge holders must have their fingerprints resubmitted every two years. In accordance with this directive, SBO has actively submitted fingerprints for anyone renewing a badge with initial fingerprint results of 18 months or older. All Authorized Signers should be aware that these are live fingerprint results, and must be retrieved from the Fingerprint Results page as if they were those of a new employee. Results other than “Approved” do occur, and Authorized Signers are responsible for conveying this to the applicant and taking necessary action as directed by SBO. Non-compliance may result in badge deactivation. Please comply with the following recommendation:

SBO suggests that Authorized signers should pick a standard set day (e.g. 15th of every month) to run the report a minimum of every 30 days. If the online report indicates “call badge office” or “completed” as a status for an employee in the results field, the Company Authorized Signer should immediately call SBO’s Adjudication & Confidential Records Unit (ACRU) for further information. ACRU’s mainline is 424-646-5557.

To all Authorized Signers,

The federal agency that reviews & processes fingerprint submittals from the Security Badge Office (SBO) has undergone some system changes that are not completely compatible with the SBO’s fingerprint record retrieval system.
We expect revisions to our system to be completed during the week of May 9-13 in order to return to the normal flow of fingerprint processing.

Thus, we anticipate that the posting of some fingerprint results may be delayed from three-to-five days ……with the expectation that results will post in normal time as of May 16.

We regret the inconvenience this presents to our affected clients.
If you have any questions about the status of a particular fingerprint result, please contact SBO’s Fingerprint Administration Unit via

We thank you for your patience and understanding regarding this matter.

New Fingerprint Statuses

The Transportation Security Administration (TSA) has upgraded their web site designated to disseminate finger-print results. During the upgrade, new fingerprint web message statuses were developed to more accurately reflect the nature of any fingerprint processing anomalies. For a list and explanation of the new statuses - see Badge Office April 2016 news Bulletin ...

To all Authorized Signers,

As you may have been aware per our November 2015 Newsletter the TSA has resolved the majority of the system issues that caused the nationwide delays in receiving fingerprint results. The TSA is currently implementing an upgraded system that will facilitate fingerprint results for LAX and all airports nationwide beginning Tuesday, March 29, 2016.

Beginning Monday, March 21st until Monday, March 28th fingerprints submitted by the Security Badge Office (SBO) to the TSA - will be held by the TSA. During this time, the TSA will cutover to their new upgraded system. We have been informed that this should be a seamless process, but in the event of technical difficulties you should anticipate some slight delays.

If the LAX Badging system shows a CHRC/fingerprint results as "pending", this means that the SBO has yet to receive the results and we ask that you continue to check your system for updated status. Should you have any questions or concerns please email all inquiries to

The LAX Security Badge Office thanks you for your patience and we shall continue to work to meet the credentialing needs of the LAWA community. We fly as one.

Glenn Cabrera
Commanding Officer
Security Credential Section, Airport Police Division
Los Angeles World Airports

To all Authorized Signers:

Please be advised of a recent policy change in Security Credential Section (SCS) handling of company requests for information regarding badged personnel movement, access transactions, and other tracked data related to an individual's use of their LAX Security Badge. All such requests will no longer be directly taken by SCS and must first be submitted to the Office of the City Attorney - Los Angeles World Airports (LAWA).

SCS, as a branch of LAWA Airport Police, will continue to support law enforcement criminal investigations. However, the City Attorney will consider requests for investigation by private companies, if supported by a subpoena or court order. You may contact Christina L. Checel, Deputy City Attorney with LAWA's Office of the City Attorney at (424) 646-5010, for further information on submitting the necessary documentation.

We regret any inconvenience that this policy change may cause, but pledge to promptly fulfill any request that has been approved by LAWA's Office of the City Attorney.

Glenn Cabrera
Commanding Officer
Security Credential Section, Airport Police Division
Los Angeles World Airports

Latest SBO Newsletter is available now. Please click button below.

Note the updated hours for the U.S. Customs and Border Protection office located in the Badge Office building:

Monday, Wednesday, Friday - 8:00 a.m. - 4:00 p.m.

Tuesday, Thursday - 8:00 a.m. - 12:00 p.m.

Please take these hours into consideration when making appointments for badges requiring the Customs Seal.

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For Emergency Call (310) 646 - 7911  ::  For All Other Business Call (424) 646-5500
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