Security Badge Office Frequently Asked Questions
Yes. The Badge Office has implemented an “Online Appointment” process which requires an appointment for most transactions. Appointments are available on the Badge Office website at http://sbo.lawa.org
Yes. Badge and Fingerprint appointments are available every day; 70% of our appointments are designated for badging and 30% are designated for fingerprinting. (Special accommodations may be available for unusual circumstances. Please contact the Badge Office at (424) 646-5500.)
Yes. Every time an applicant comes to the Badge Office to conduct a fingerprint or badge transaction, they must bring with them original documents – in compliance with Federal regulations - which verify their identity and employment status PLUS photocopies of those documents.
There are no restrictions regarding early renewals so you can come in as early as you like as long as you have all of the required documents for processing including a signed application from your company.
First, you must ensure that the badge is deactivated by immediately reporting it lost to the Badge Office. Secondly, contact your company to have them complete all appropriate forms for re-issuance. Keep in mind that you are eligible to fingerprint and receive a replacement badge on the same visit if you go to the Badge Office within 14 days from the initial break in access (lost / stolen).
There is currently no direct cost to employees for any of the badge process. However, the company is charged $100 for any badge that is not returned to the Badge Office.
There is currently no direct cost to employees for the fingerprinting process.
No. You must first submit to and clear a fingerprint-based criminal history records check (CHRC) and a security threat assessment (STA) before receiving another LAX badge.
You must contact your company to coordinate airport security training, obtain a completed security badge application and copy of your fingerprint results in order to apply for a security badge. The security badge application contains critical information that will determine what color badge and access levels you will receive.
No. The Badge Office has implemented a new electronic queuing system in order to eliminate waiting lines. However, you will be asked to have a seat in the new waiting area until your service number is called.
Escort Training is required to obtain the Escort Icon. Submit an Escort Training Request Form to your Badge Office Coordinator or contact Airport Police – VAAU at (424) 646-8228 or email@example.com
No. Each organization must limit the number of individuals who receive the escort icon. You may not obtain escort privileges for more than 50% of your organization’s badged employees.
Yes. LAWA has revised the LAX Escort Policy to allow individuals who have been fingerprinted -- but have not yet cleared or have not received their LAX Badge or Terminal ID Card -- to be escorted. Please contact Airport Police - VAAU at (424) 646-8228 for any questions regarding the Escort Icon.
No. If an applicant has failed (not successfully completed) the fingerprint review process, that applicant may not be escorted in any secured restricted or sterile areas.
No. Individuals who receive a 1099 are contract workers and should not be badged under your organization. You should only badge individuals who receive a W2 from your organization.
Yes, the Metro Bus #625. However such public transportation has limited hours of operation Monday-Friday, and does not operate on Sat/Sun/holidays. For further information contact metro.net or (323) GO-METRO.
No. You must always conduct the training in person and have all attendees sign a roster. You must never mail the DVD which contains security sensitive information (SSI). Always keep security sensitive information in a secure location and NEVER share this information with individuals who do not have a need to know or with individuals who have not cleared a criminal history records check and security threat assessment.
No. Forms must be picked up by the authorized signer or a designated employee who presents written authorization from signer along with a valid government issued photo identification.
The company’s authorized signer has been notified by the Badge Office to have you contact the Fingerprint Review Unit. That is the extent of information provided to a company. Any information shared between the Security Badge Office and you is completely confidential.
You have up to 30 days to submit documents to the Fingerprint Review Unit beginning on the day of fingerprinting. Be advised that your company may not hold a position of employment vacant for 30 days – therefore, it is in your best interest to submit such documents as soon as possible.
Requested documents may be submitted in person without an appointment during regular business hours at the badge counter drop-off station. Documents may also be faxed to (424) 646-9273, or emailed to firstname.lastname@example.org (24 hours a day – 7 days a week)
Yes. ALL information provided to the Fingerprint Review Unit is completely confidential.
No. The Fingerprint Review Unit accepts non-certified copies.
Call the Badge Office at (424) 646-5500 so they can troubleshoot the electronic access associated with your badge over the phone. It may be necessary to bring your badge in to the Badge Office to be replaced if it is damaged. If so, you will need to obtain a damaged badge form from your company and bring it with you.
First, contact the badge office at (424) 646-5500 to verify whether or not you have access to the door in question or if there is something wrong with your badge. If you do not have the required access, you will need to get your company to request the access for you. Remember, access is based on an operational need and will not be granted simply to make things more convenient or to bypass screening.
Call the phone number that is on the reader and give them the reader number which is also shown on the reader. If no phone number indicated on the reader, call the Badge Office at (424) 646-5500.
You will need to submit a Letter of Intent and some type of verification form to one of the LAWA divisions (referred to as the LAWA Contract Administrator) who oversees the project/contract. All company enrollment requirements are available online at http://sbo.lawa.org
Yes. Please contact the Risk Management Division at (424) 646-5486. Contact your primary contractor and/or LAWA Contract Administrator for further information.
A BTRC is required for any company wishing to conduct business with the City of Los Angeles. You must register with the City of Los Angeles - Office of Finance. Contact your primary contractor and/or LAWA Contract Administrator for further information.
LOI’s are submitted to your LAWA Contract Administrator for review and approval.
The process varies from company to company based on contract types but the average time takes approx. 3 – 4 weeks from the time the Badge Office receives the initial paperwork from your LAWA Contract Administrator.
Coordinators are assigned based on Industry Type (i.e. Construction, Janitorial, Security, etc) and are responsible for all companies that fall within their designated Industry Type.
Eight (8) hours of practical driver’s training (behind-the-wheel) is a pre-requisite to take the Written Driver Exam. Your company is responsible for providing the behind-the-wheel training. If your company does not have an Approved Driver to conduct training for you, they must contact their primary contractor to provide the 8 hours of practical driver’s training on their behalf. Once training is complete, you can schedule an appointment to take the Written Driver Exam at http://sbo.lawa.org
Contact your primary contractor and/or LAWA Contract Administrator for further information.
Complete a LAX Security Badge Signature Authorization and Certified Trainer form and submit it to your coordinator.
Your Company must submit a letter on company letterhead, signed by management, to the Security Badge Office’s Security Access and Analysis Unit (SAAU). The letter must include the access requested, i.e. door or elevator numbers, etc., and the name(s) and badge number(s) of those needing the access. Most importantly, it must include a strong justification as to why the requested access is needed.